Support Services

"Tailored Support Services provide companies with the most cost-effective and efficient means of supporting their technology"

Businesses today are totally reliant on their technology platforms, making Total Solutions and process continuity a critical issue. Wrongly managed issues impact heavily on reputation, productivity and costs.

Multiplexx provides a range of services to optimise the benefits of technology and minimise the risk to business. The services are focused on maximising availability by providing a robust, stable yet flexible environment.

As a trusted business partner, Multiplexx can undertake support services, administration or management and maximise the benefits for the customer. As a single source of service provision, Multiplexx can be relied upon to look at the whole business picture and provide exactly the right kind of services, and 24 x 7 support.

Multiplexx has a unique partnership position within an International Distribution Centre. Working from the same premises we can deliver real and significant benefits to our partners whilst maintaining the flexibility of a smaller company.

Product enhancement

• Configuration and test with end customer specific applications
• Commissioning

Hardware modification

• Supply of local product and services
  - Cables
  - Casing

Software support

• Telephone support
• Problem analysis and resolution
• Software updates and licensing

Logistics

• Same day/next day transportation world-wide
• Storage
• Manage returns and demo stock
• Technical courier
• Handling and packing

Administration supporting services

• Generation of customer documentation/manual(s)
• Organisation and distribution documentation
• Statistical analysis of products/services
• Capture product information